In acknowledgement of some service issues, HMRC has set up, on a trial basis, a taskforce to deal with post received from taxpayers and agents which remains unanswered. HMRC is prioritising anything which is over 12 months old with a view to significantly reducing the backlog over the next couple of months or so.
HMRC is also allowing agents to use the online Agent’s Issue Resolution Service to highlight and escalate correspondence over 12 months old, which HMRC has never responded to. This process will be managed through the Agent Account Manager (AAM) team at HMRC which is designed to assist agents resolve issue.
Source: saffery.com
