- Service Standard assessment report for Manage Import Duties and VAT Accounts
- Service description includes facilitating self-serve for businesses importing goods into the UK and customers retrieving transaction data
- Service users include businesses of all sizes, sole traders, and freight forwarders
- Team has improved by focusing on user research, using quantitative analytics, and making design decisions based on user needs
- Service is consistent with other government services and has been tested with a range of users
Source: gov.uk
Note that this post was (partially) written with the help of AI. It is always useful to review the original source material, and where needed to obtain (local) advice from a specialist.
