- HMRC will make permanent cuts to the VAT helpline
- The helpline will only be open for five days every month
- Customers will be directed to use HMRC’s online services outside of helpline hours
- CIOT is deeply dismayed by the decision to make these cuts
- HMRC’s service to businesses is described as truly awful
Source: marcusward.co
Note that this post was (partially) written with the help of AI. It is always useful to review the original source material, and where needed to obtain (local) advice from a specialist.
