The HMRC Stakeholder Digest provides a round-up of our latest news and updates, which we’d be grateful if you could share with your clients, customers, or members.
Quarter two 2022 performance update
On Thursday 3 November we published our quarter two performance data and monthly performance data for September 2022.
It showed that we’ve maintained improved levels of service across most areas of work, including achieving over 80% customer satisfaction with our phone, webchat, and digital services, but some services have been affected by high demand and other factors.
We’re continuing to focus on delivering service improvements quarter on quarter.
Our performance update for July to September 2022 can be read in full along with the data on GOV.UK.
Source CIOT
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