The following are some key considerations for implementing an e-invoicing system, since increases in efficiency, streamlining of processes and cost savings depend largely on which solution you choose to implement..
- TECHNOLOGICAL CAPACITIES
- Invoices contain sensitive information, so it’s critical that providers guarantee confidential data processing and secure data management and storage in accordance with international standards such as ISO 27001, TIER and for external audits.
- INTEROPERABILITY MODEL
- Due to widely-ranging formats and processes for issuing and receiving invoices, enterprises need a service provider that adapts to the different administrative systems, transforms data into the different standards and delivery formats, and applies the recipient’s protocols.
- CERTIFICATIONS AND ACCREDITATIONS
- Your service provider must commit to system availability and support in the event of incidents by means of an SLA (service-level agreement). Another important consideration is whether your service provider has specific certifications to guarantee the quality of its IT processes, such as ISO 20000 and ISAE 3402.
- SECURITY AND RELIABILITY
- Invoices contain sensitive information, so it’s critical that providers guarantee confidential data processing and secure data management and storage in accordance with international standards such as ISO 27001, TIER and for external audits.
- SCALABILITY
- When implementing an e-invoicing project, it’s important to bear in mind that you may be invoicing companies in different parts of the world.
- KNOWLEDGE AND EXPERIENCE
- It is important that your partner has extensive expertise and experience in executing global e-invoicing projects in the countries they’ll be used in.
- CLIENT PORTFOLIO
- It’s important to know your provider’s client volume, to ascertain if they are able to tackle international projects, and to hear the opinions of their clients.
- PARTNERSHIP AGREEMENTS WITH OTHER SERVICE PROVIDERS
- Your service provider should be able to offer a partnership policy of trust for projects that require the participation of third parties. This allows you to benefit from a portfolio of partners reserved for local suppliers that offer specialized services in the different regions you’ll be operating in, always in accordance with laws regulating certifications, signatures and specific communications related to e-invoicing.
- CONSTANT ONLINE MULTILINGUAL SUPPORT BREADTH OF SOLUTIONS
- Customer support that’s personal and familiar is much better than impersonal call centers that use ticket systems and automated procedures. Having consultants who know the ins and outs of your system, who can speak to users in their own language, is crucial for quickly resolving any doubts or incidents that may arise.
- BREADTH OF SOLUTIONS
- E-invoicing represents only a part of all the transactions a global electronic communications platform can manage. Advanced technology providers should be able to offer you greater valueadded solutions and services, integrating the management of multiple business transactions with technologies like electronic data interchange (EDI), continuous replenishment systems (CRP) and vendor-managed inventory (VMI).
Source Edicom
