The new VAT registration service was rolled out to agents on 1 August.
Some members have encountered an issue where a staff member completing the form is being asked to verify their identity. These questions are not supposed to be part of the service, but can appear if the service is not accessed in the ‘correct’ way.
To access the new VRS service ‘correctly’, agents should use the link available at VAT: registration applications, exceptions and changes or Register for VAT: How to register for VAT. Agents must ensure they use their agent services account credentials.
Source ICAEW
