A European company that pays VAT abroad can apply for a refund. To do so, it must submit an electronic refund application by 30 September of the calendar year following the refund period via the electronic portal provided in its own country.
The refund application is considered validly submitted when the company has provided all the information concerning the purchase invoices: name and full address of the supplier, his VAT number, the date and number of the invoice, the taxable amount, the deductible amount of VAT and the nature of the goods and services.
Otherwise, you may have to fight for many, many years to get your VAT refund.
Source vatdesk.eu